Terms & Conditions
Santa's Sleepover Scan & Win competition
Scan to win Santa Sleepover at Alton Towers Resort terms & conditions UK, 18+. To enter the prize draw, a Central Co-op Member must spend £20 or more in one transaction and scan their Central Co-op (previously Central England Co-operative)(the “Promoter”) Membership card when shopping in store between 6th – 27th November 2024. Members will be entered into the draw every time they shop in store and spend £20 or more. . One winner will be selected at random and will receive a Santa Sleepover for four at Alton Towers Resort. The prize draw is open to Central Co-op Members only. Central Co-op temporary card holders and colleagues are excluded from this competition. Draw to take place no later than 2nd December 2024. The Promoter will notify the winning entrant within 7 days and if the prize is not claimed within 5 days, the Promoter reserves the right to contact an alternative winner. The Promoter reserves the right to exclude any entries that they believe to be fraudulent or non-compliant with the eligibility criteria set out in these terms and conditions. The promoter reserves the right to withdraw the competition at any time.
The Santa Sleepover prize consists of one night’s accommodation for up to four guests at the Alton Towers Hotel in an Arctic Explorer room, subject to availability. The room consists of one double bed and bunk beds. The Santa Sleepover prize is available on the following offer dates: 6th – 8th December 2024, 13th – 15th December 2024, 16th – 22nd December 2024 excluding attraction closed dates.
Prize also includes a buffet breakfast, a festive evening meal and seasonal entertainment, one day theme park entry to Mutiny Bay and CBeebies Land with a selection of rides and attractions, a visit to Santa in his grotto, entry to the Waterpark and a nine-hole round of Extraordinary Golf. A limited number of rooms are available on any one night and are subject to availability. Not valid in conjunction with any other offer. For accommodation purposes only, one guest must be aged 18+. Identification will be required upon check-in. Check-in can be made from 3pm onwards. Prizes do not include travel to or from Alton Towers Resort. All other expenses are the responsibility of the winner and guests. Prize must be redeemed in the offer dates period.
The Alton Towers Resort reserves the right, in its absolute discretion, to refuse entry and to close and/or alter all or any part of the facilities including closure of rides and/or attractions for technical, operational, health and safety or other reasons including over-capacity. Size, height, weight, age restrictions and medical warnings apply to certain rides and attractions. Visitors under 12 years must be accompanied by a person 18 years of age or over at the Alton Towers Resort.
Waterpark entry is subject to capacity. Alton Towers Waterpark operates a strict adult to child ratio of: One adult (aged 16+) to one child aged 4 or under or one adult (aged 16+) to two children aged 5, 6 or 7. This is to comply with health and safety standards and must be adhered to.
Prizes are non-transferable, not for resale and there is no cash alternative.
Please check attraction closed dates and information (www.altontowers.com) before redeeming.
Remembering Our Babies online memorial service pre-recorded video
Remembering Our Babies online memorial service pre-recorded video
Recording and usage: We will pre-record the online memorial service, which will include any photos and tribute notes that you share with us via Facebook, Twitter/X, Instagram or email. To allow us to do so (and to allow us to use the resulting images or video footage), we may be legally required to confirm your age and to obtain your consent (or, if relevant, the consent of your parent or legal guardian). We also need to ensure that we own the rights in resulting images, audio, video or other recordings so that we can freely edit, copy, use and publish them without needing to contact you again. We will only use the images, audio, video or other recordings for the “Permitted Purposes” set out below. Viewers of the service that will be made available on 15th October (or shortly beforehand) should be aware that there will be the inclusion of images of babies and children who have died. We will provide a content notification prior to the segment featuring these images, but we cannot accept liability for distress or trauma resulting from the viewers’ decision to watch the service beyond the content notification that guides viewers on the content that will follow the notification. If your disposition would be impacted by watching the online memorial service, please consider not viewing the content.
By participating in the online memorial service, you confirm that:
a) You are over 18 years of age (or, if relevant, you are the parent or legal guardian of a participant who was under 18 years of age (your “Child”))
b) You consent and authorise Central England Co-operative to do any of the following:
• Film, record, photograph or otherwise capture your (or, if relevant, your family’s) contribution to the online memorial service (in each case, a “Recording”);
• Use any or all Recordings at any time in the future (and for any duration) for Central England Co-operative’s internal business purposes (together the “Permitted Purposes”);
• Publish or display any or all Recordings in or on any Central England Co-operative internal communications and on our YouTube recording of the online memorial service (in each case a “Publication”)
• Identify you (or, if relevant, your Child) by referring to name, message, and/or photographs (but not contact details) in any Recording or related Publication; and
• Store the Recordings (in physical and/or electronic form). Recordings may be stored on servers located outside of the European Economic Area; and
c) If you own (or, if relevant, your family owns) any copyright in the Recordings, you (and, if relevant, your family) automatically transfer all ownership of such copyright to Central England Co-operative and agree that Central England Co-operative is under no obligation to identify you (or, if relevant, your family) as a contributor to, or participant in, the Recordings. Accordingly, you agree to waive any “moral rights” that you (or, if relevant, your family) may have in relation to the Recordings. Central Co-op and Central Co-op Funeral are trading names of Central England Co-operative Limited.
Fakeaway
This offer is valid when purchasing selected products in one transaction. Subject to availability. Varieties as stocked. While stocks last. See shelf edge for details. Please drink responsibly.
Multibuy
This offer is valid when purchasing selected products in one transaction. Subject to availability. Varieties as stocked. While stocks last. See shelf edge for details. Please drink responsibly.
Co-operative Members' offers
These Co-operative Members’ offers are redeemable on selected items. The Member discount will be applied when a valid Membership card is scanned as part of the transaction where the eligible products are present. Offer applies to selected UK based retail Co-operative Societies; Central England Co-operative, Co-operative Group, Midcounties Co-operative, Lincolnshire Co-operative, Southern Co-operative, East of England Co-operative, Chelmsford Star Co-operative, Heart of England Co-operative, Channel Islands Co-operative, Radstock Co-operative and Tamworth Co-operative. Offer subject to availability, while stocks last and cannot be exchanged for cash. This offer cannot be used in conjunction with any other offer, discount or promotion. We reserve the right to change or withdraw the promotion at any time.
‘Member price’ offers
These ‘Member price’ offers are redeemable on selected items. The discount will be applied when a valid Central Co-op Membership card is scanned as part of a transaction where the eligible products are present. Subject to availability, while stocks last and cannot be exchanged for cash. This offer cannot be used in conjunction with any other offer, discount or promotion. We reserve the right to change or withdraw the promotion at any time.
Stir fry meal deal
This offer is redeemable on the selected stir fry meal deal, when purchasing: 1 of each meal deal carb, veg and sauce. Products may vary per store. The additional Central Co-op Member discount will be applied when a valid Central Co-op Membership card is scanned as part of a transaction where the eligible products are present. Subject to availability, while stocks last and cannot be exchanged for cash. This offer cannot be used in conjunction with any other offer, discount or promotion.
Member exclusive offer: Mid-week 10% off at Insomnia Coffee Shop, Lichfield (Boley Park)
The offer is redeemable on hot drinks purchased at Insomnia Coffee Shop, located within Central Co-op food store, Lichfield (Boley Park). The discount will be applied when a valid Central Co-op Membership card is presented during the transaction on a Tuesday, Wednesday and Thursday of each week during the qualifying period. This offer is subject to product availability and cannot be exchanged for cash.
Call and Collect
1. When calling our Membership team, we’ll need to take some personal details from you, including your name, telephone number and payment card details. We will never write your card details down, and we will not record the call when we call you for payment. Our full Privacy Notice is available on our website
2. Prices charged for each item will be the same as the price charged in store on the day the item is picked
3. There is no additional charge for using this service
4. Whilst there is no minimum order value when using this service, we would ask that you place an order with us no more than once a week, so that we can help as many Members as possible
5. We will confirm the total cost of your order when we call you back for payment – if you do not wish to accept an item in the order, you can ask for it to be removed, and you will receive a refund for the item (please note that it will still show on the receipt issued from the store, as the refund will be issued separately)
6. We will pick items with the longest available shelf life when assembling your order
7. Where a specific item you have asked for is not in stock, we substitute it with an alternative brand or pack size, subject to availability, unless you have asked us not to
8. As this service is for Members only you will be asked for your Membership card number when placing your initial order – this will also enable us to add your dividend points to your card when processing payment
9. Unfortunately, we won’t be able to accept vouchers, or enable you to use your dividend points when processing your payment. However you will still be allocated your Membership points
10. A strict Social Distancing Policy applies in our stores – when coming to collect your order, please make yourself known to a Member of the store team who can bring your order to you
11. You, or your nominated representative, will need to bring your collection number into store when collecting the order – we reserve the right to refuse collection if the collection number is not quoted
12. If you or your nominated representative appear to be under the age of 25, and there are age restricted items in your order, we can refuse the right to release your order unless a suitable form of ID is shown
13. If you have any queries, or need to get in touch with us about this service, please call our Membership team on 0800 0501601
Meal deal
Offer valid from 25 May 2022. This Member exclusive offer is redeemable when purchasing 1 main, 1 snack and 1 drink within the meal deal range. Products may vary per store. This discount will be applied when a valid Central Co-op Membership card is scanned as part of a transaction where the eligible products are present. Subject to availability, while stocks last and cannot be exchanged for cash. Offer cannot be used in conjunction with any other offer, discount or promotion.
Premium meal deal
Offer valid from 19 July 2023. This Member exclusive offer is redeemable when purchasing 1 premium main, 1 snack & 1 drink within the meal deal range. Products may vary per store. This discount will be applied when a valid Central Co-op Membership card is scanned as part of a transaction where the eligible products are present. Subject to availability, while stocks last and cannot be exchanged for cash. Offer cannot be used in conjunction with any other offer, discount or promotion.
Freezer filler
This offer is valid when purchasing the eligible freezer filler items in a single transaction. The additional Central Co-op Member discount will be applied when a valid Central Co-op Membership card is scanned as part of the transaction. Subject to availability, while stocks last, varieties as stocked. Member price applies to Central Co-op Members only. This offer cannot be applied after purchase and cannot be used in conjunction with any other offer, discount or promotion and cannot be exchanged for cash.
Ready meal multibuy offer
This offer is valid when purchasing two products from our ready meal range in a single transaction. The additional Central Co-op Member discount will be applied when a valid Central Co-op Membership card is scanned as part of the transaction. Subject to availability, while stocks last. Member price applies to Central Co-op Members only. This offer cannot be applied after purchase and cannot be used in conjunction with any other offer, discount or promotion and cannot be exchanged for cash.
Irresistible ready meal multibuy offer
This offer is valid when purchasing two products from our Irresistible ready meal range in a single transaction. The additional Central Co-op Member discount will be applied when a valid Central Co-op Membership card is scanned as part of the transaction. Subject to availability, while stocks last. Member price applies to Central Co-op Members only. This offer cannot be applied after purchase and cannot be used in conjunction with any other offer, discount or promotion and cannot be exchanged for cash.
Irresistible pizza offer
This offer is valid when purchasing a pizza from our Irresistible range. The additional Central Co-op Member discount will be applied when a valid Central Co-op Membership card is scanned as part of the transaction. Subject to availability, while stocks last. Member price applies to Central Co-op Members only. This offer cannot be applied after purchase and cannot be used in conjunction with any other offer, discount or promotion and cannot be exchanged for cash.
Breakfast bap and hot drink offer
Members save 50p when purchasing the breakfast bap and regular hot drink offer. Offer includes a Co-op Sausage Breakfast Bap, Co-op Bacon Breakfast Bap, Country Choice Sausage Bap or Country Choice Bacon Breakfast Bap plus a regular or small Costa Express or Insomnia Tower hot drink for £3.50. Regular price £4.00. Products may vary per store. This discount will be applied when a valid Central Co-op Membership card is scanned as part of a transaction where the eligible products are present. Subject to availability, while stocks last. Offer excludes purchases from Co-op Café and Insomnia Cafes and cannot be used in conjunction with any other offer, discount or promotion.
Members reward for a single or mirror will
Members receive a £10 reward on your Membership card when purchasing a single will and a £15 reward on your Membership card when purchasing a mirror will, when calling 0330 0417924 or visiting https://www.co-oplegalservices.co.uk/partners/central-co-op-estate-planning/ to make your purchase.
The reward can take up to 3 months to be added to a Membership card. Member rewards are not available when contacting Co-op Legal Services directly through their website or through their direct contact telephone number. We reserve the right to change or withdraw the benefit at any time.
Central Co-op Funeral Plans
Central Co-op Members will get £125 added to their Membership card when they buy any funeral plan from Central Co-op Funeral Plans Ltd, when a valid Central Co-op Membership card is shown at the point of sale. Valid only for Central Co-op Members. Only one reward can be applied per funeral plan and can’t be exchanged for cash. Reward will be applied once the 45-day cancellation period ends, or when the first direct debit payment is made, and can take up to 3 months to be added to their card. If the plan is cancelled within the 45-day cancellation period, the reward will not be applied.
Offers are valid until 30/04/2025, we reserve the right remove these offers at any time without notice. These offers cannot be used in conjunction with other discounts or promotions.
Member-exclusive Funeral benefits
Central Co-op Members can choose one item per funeral arrangement from a floral sheaf, floral heart, unvarnished solid oak ashes casket, coffin engraving and masonry lettering. You can’t exchange for cash or choose alternative products. You can choose engraving on the following coffins : Stanford, Dovedale, Rockingham, Richmond, Kensington, Natural Wood, Regency, Painted. Free masonry lettering up to 100 characters, on masonry stones purchased through Central Co-op Memorials and available on renovations and refixing. If you want any extra characters, we’ll charge £2.99 per character from £2.99. Images are for illustrative purposes only - actual product may vary.
Funeral arrangements
Members who arrange a funeral with Central Co-op funeral will receive £125 on their Membership card. Valid only for Central Co-op Members. Only one reward can be applied per funeral arrangement and can’t be exchanged for cash. Reward will be applied once the invoice is fully paid and can take up to 3 months to be added to your card.
Your Co-op Energy Member reward
If a Central Co-op Member switches to a fuel tariff from 'Your Co-op Energy', they’ll receive a Member reward loaded onto their Central Co-op Membership card. To qualify, they must follow the link provided and enter their Central Co-op Membership number when completing their sign-up details. The Central Co-op Member will receive their reward within 3 months. Reward only applies if you switch both gas and electric tariffs.
Central Co-op reward only applies to new customers with ‘Your Co-op Energy’ and ‘Octopus Energy’. Central Co-op receive a £25 referral fee from Midcounties Co-operative, a proportion of which we use to cover our administration costs, the rest is then shared with Central Co-op Members. Occasionally, we might offer higher Member rewards. Your switch date needs to be within the promotional dates to be eligible for the higher reward amount.
Free Costa Express drink
We are randomly selecting Members to receive this reward through an additional till receipt issued at point of purchase. This offer can be redeemed against any drink from a Costa Express machine in any Central Co-op store and is not valid for redemption against any drink from Insomnia machines or Insomnia coffee shops. Only one voucher can be redeemed in a single transaction and must be surrendered upon redemption. This voucher cannot be exchanged for cash. Only original vouchers will be accepted, and we reserve the right to reject this voucher with reasonable cause. This voucher is not valid for Central Co-op colleagues.
United in Light online memorial photo tribute
Recording and usage: We will pre-record the online memorial tribute, which will include any photos and tribute notes that you share with us via Facebook, Twitter/X, Instagram or email. To allow us to do so (and to allow us to use the resulting images or video footage), we may be legally required to confirm your age and to obtain your consent (or, if relevant, the consent of your parent or legal guardian). We also need to ensure that we own the rights in resulting images, audio, video or other recordings so that we can freely edit, copy, use and publish them without needing to contact you again. We will only use the images, audio, video or other recordings for the “Permitted Purposes” set out below. By participating in the online memorial service, you confirm that:
a) You are over 18 years of age (or, if relevant, you are the parent or legal guardian of a participant who is under 18 years of age (your “Child”))
b) You consent and authorise Central England Co-operative to do any of the following:
• Film, record, photograph or otherwise capture your (or, if relevant, your Child’s) contribution to the online memorial tribute (in each case, a “Recording”);
• Use any or all Recordings at any time in the future (and for any duration) for Central England Co-operative’s internal business purposes (together the “Permitted Purposes”);
• Publish or display any or all Recordings in or on any Central England Co-operative internal communications and on our YouTube recording of the online memorial tribute (in each case a “Publication”)
• Identify you (or, if relevant, your Child) by referring to name, message, and/or photographs (but not contact details) in any Recording or related Publication; and
• Store the Recordings (in physical and/or electronic form). Recordings may be stored on servers located outside of the European Economic Area; and
c) If you own (or, if relevant, your Child owns) any copyright in the Recordings, you (and, if relevant, your Child) automatically transfer all ownership of such copyright to Central England Co-operative and agree that Central England Co-operative is under no obligation to identify you (or, if relevant, your Child) as a contributor to, or participant in, the Recordings. Accordingly, you agree to waive any “moral rights” that you (or, if relevant, your Child) may have in relation to the Recordings. Central Co-op is a trading name of Central England Co-operative Limited.