Visitors to our websites - Privacy Notice

When you use one of our websites, we collect any information that you provide during the course of using the site. This may include:

• Your name and contact details, including address, telephone number and email addresses
• If you contact us through social media (e.g. Twitter and Facebook), your username for that channel
• Personal data contained in any messages you send us
• Your IP address, operating system and web browser type
• If you are using a smartphone, your device’s unique ID
• Your marketing preferences
• If you register for members.coop, your username, password, email address, address, membership number, transaction history, your partner’s membership number (where you have partnered your cards on the account)
• If you register for myvoice.coop, your name and contact details
• If you order flowers online at flowers.coop, your name, address, contact information, recipient information, payment information. You can find more details on this on our Floral privacy notice here
• Any other personal data you give us

• To respond to you when you contact us through our website or one of our social media channels, on the grounds of our legitimate interest in responding to your enquiry
• We use cookies on our website to track visits to our site.  We use cookies to help improve your visitor experience. Cookies are small text files which are downloaded when you visit a website unless you have set our browser to stop them. When downloaded, cookies automatically collect limited personal data. For example, our website uses Google Analytics to track visitor interaction by downloading a cookie to your device. The Google Analytics cookie includes a unique ID number which is used to identify your browser and track your visits to our website. This helps us to improve our website by understanding how visitors use it. The types of information it gives us access to includes times of visits, pages visited, time spent on specific pages and details of referring sites.  For more information on the cookies we use on our website please see our Cookie Notice
• To do data analysis using anonymous information from all the visitors to our website to give us a better understanding of how visitors use the site. We do this on the grounds of our legitimate interest to identify trends, manage future demand, improve our products and services, develop new products and services and serve you better as a customer. You cannot be identified from this information
• To send you information about our offers and promotions, products and services which we think will be of interest to you. If you are a member or an existing customer, we do this on the grounds that it is in our legitimate business interests to promote our offers, promotions, goods and services to you; if you are not a member or existing customer we will ask for your permission to send you marketing communications which you can withdraw at any time
• For survey responses on myvoice.coop, to analyse anonymous responses to surveys to understand trends and opinions. We do this on the grounds of legitimate interest in developing new products and services
• To administer any of our prize draws or competitions which you enter, based on your consent given at the time of entering

We use third party cookies, such as Google Analytics, to allow us to improve our website. For more information please see our Cookies Notice.

Our website includes links to our social media channels and 3^rd party websites. When you use one of these buttons or links you are visiting a 3^rd party website (such as Twitter or Facebook). We cannot accept any responsibility or liability for 3^rd party websites and you should check their privacy notices before you submit any personal data to them.

Your personal data may be processed, where necessary, by contractors acting on our behalf. They may only use this data for the specified purposes we have agreed with them such as where we use separate software developers to maintain or upgrade our IT systems, and they need access to your personal data to allow them to undertake this work.

We may share your personal data, where necessary, with our auditors, legal advisors and other professional advisors acting in their professional capacity.

We will share your personal data where it is required by any regulatory or statutory organisations and to comply with the law, for instance in response to a court order, or with government or law enforcement agencies.

We will normally keep your personal data only for as long as is necessary for the purposes described in this notice, including where it is needed to comply with our legal obligations, to resolve disputes or to enforce agreements. This means we may keep your personal data for up to seven years after we have collected it.